Terms & Conditions

Booking Policy
 
1. If you book the following online,
  • Online sessions:  You have to make the full payment in advance using the book now option.
  • In-person sessions:  You may have to pay the deposit/booking fee and the remaining amount online or in person when you come over.
  • Classes/Workshops: You should RSVP for classes/workshops online to reserve your spot. You can also choose to pay in person for the classes/workshops you may have RSVPed already. For online classes/workshops, you will require to pay the full amount in advance.
  • Holistic Coaching Plans: You can purchase the coaching plans online or reach out to us via the contact us page to register. Either way, you will have to pay in full in advance, before you start your program. Your session dates will be pre-booked during your discovery call with the coach.
2. If you book a class or a session online, the address will be sent to you a day before your class or session.
 
 
Reschedule Policy
Individual Sessions:
We request you to inform us at least 24 hours before your session date to reschedule your bookings. Booking of another slot is subject to availability. Please use the contact us option to reschedule your appointment
If you request to reschedule your appointment in less than 24 hours of your session date we may not be able to help you if desired slots are not available. In this case, you may have to cancel your booking and perform a new booking for the services. Please refer to our cancellation policies below for the same.
Coaching Plans:
All your dates will be pre-booked once your discovery call with the coach is completed. You may reschedule them by a day or two by utilizing your extra weeks which are a part of the plan. You will need to inform the coach in advance at least 2 days before you wish to reschedule your dates. 

Cancellation/Refund Policy
To cancel any class or session please contact us in advance to request a refund by filling the form on the contact us page.
For cancellation before 24 hours of your session timing-
  • In case you have paid a deposit online for your session or a class and request to cancel the same, your deposit will be refunded to your original payment mode if you inform us 24 hours before your session/class timing.
  • In case you have paid in full and request to cancel your session or class we will provide a full refund to your original payment mode if you inform us 24 hours before your session/class timing.
For cancellation less than 24 hours of your session timing-
  • In case you have paid a deposit online for your session or a class and request to cancel the same in less than 24 hours before your session, your deposit will be not refunded
  • In case you have paid in full and request to cancel your session in less than 24 hours of your session/class timing we deduct £10 as penalty charges and refund the rest of the amount to your original payment mode.
For cancellation of coaching plans -
  • If you wish to cancel your coaching plan, you can do so within 3 days of your registration and 75 % of your payment will be refunded to your original payment mode. We will deduct 25% as a part of the admin fees required to assign a coach to you and other arrangements. You will have to write to us within 3 days with the reason for your cancellation to info@getholisticbalance.com
  • If you cancel your plan after the Free discovery call with the coach, which is a part of your plan, 50 % of your payment will be refunded as your plan is technically started.
  • Once you start the plan with Session no. 1 you will not be allowed to get a refund if you cancel the booking further as you have already started the coaching journey.
If we happen to cancel your booking from our end, due to some reason, we will provide you with an alternate date to book your slot or provide a full refund to the mode of payment used while booking. A fair decision is taken after we review your refund request.

PS: We take deposits to ensure better management of time slots & bookings